Francesca Longley
About Francesca Longley
Francesca Longley serves as the Lead Service Delivery Manager at Node4 Ltd in Wakefield, England, a position she has held since 2021. She has extensive experience in service delivery and management, having worked in various roles at Capita Customer Management and IPL International Procurement and Logistics.
Work at Node4
Francesca Longley has been serving as the Lead Service Delivery Manager at Node4 Ltd since 2021. In this role, she oversees service delivery operations, ensuring that client needs are met efficiently. Her tenure at Node4 follows a previous position as Service Delivery Manager at the same company from 2020 to 2021. Based in Wakefield, England, she has contributed to the company's commitment to delivering high-quality IT services.
Previous Experience at Capita Customer Management
Francesca Longley has extensive experience at Capita Customer Management, where she held multiple roles. She worked as Revenue Management from 2009 to 2012 for three years, followed by a six-year tenure as Technical Team Manager from 2012 to 2018. In 2018, she briefly served as Operations Manager and Provisioning Manager for four and three months, respectively. Her diverse roles at Capita provided her with a solid foundation in service management and operations.
Experience at IPL International Procurement and Logistics
Francesca Longley worked at IPL International Procurement and Logistics as the Leader of IT Service Delivery from 2018 to 2020. In this position, she was responsible for managing IT service delivery processes, ensuring operational efficiency and customer satisfaction. Her experience in this role contributed to her expertise in service management.
Education and Expertise
Francesca Longley studied at The Open University, where she earned a BSc (Honours) in Environmental Management and Technology from 2012 to 2018. This academic background provides her with a strong understanding of environmental principles, which may inform her approach to service delivery and management in her professional roles.