Harpreet Thiara
About Harpreet Thiara
Harpreet Thiara is a Cloud Support Engineer at Node4 Ltd in London, England, where he has worked since 2021. He specializes in cloud support utilizing Ivanti software, manages patch management, and develops knowledge-based articles for the Service Desk team.
Work at Node4
Harpreet Thiara has been employed at Node4 Ltd as a Cloud Support Engineer since 2021. In this role, he is responsible for utilizing Ivanti software solutions to support cloud operations. His work involves managing patch management for endpoint devices, ensuring both security and performance. Additionally, he develops and updates knowledge-based articles to enhance the Service Desk team's understanding of new procedures. His expertise also includes engaging with Microsoft Azure for cloud service management and utilizing Netapp storage solutions in cloud support operations.
Previous Experience at Alchemy Systems International
Before joining Node4, Harpreet Thiara worked as a Client Support Engineer at Alchemy Systems International from 2018 to 2021. During his three years in this position, he provided support to clients, focusing on resolving technical issues and ensuring customer satisfaction. His experience in this role laid the groundwork for his current responsibilities in cloud support.
Education and Expertise
Harpreet Thiara attended Heston Community School from 1997 to 2001. His educational background has contributed to his technical expertise in cloud support and engineering. He has developed skills in various software and technologies, including Veeam Backup solutions for data protection, Citrix for managing virtual desktop environments, and VMware technologies such as VCloud and VSphere for optimizing virtual machine performance.
Technical Skills and Tools
Harpreet Thiara possesses a range of technical skills essential for his role as a Cloud Support Engineer. He employs Ivanti software solutions and Veeam Backup solutions for data protection and recovery. His work with Citrix allows him to manage virtual desktop environments effectively. Additionally, he handles VMware, VCloud, and VSphere environments to optimize virtual machine performance. His engagement with Microsoft Azure and utilization of Netapp storage solutions further enhance his capabilities in cloud support.