Jack Swannick
About Jack Swannick
Jack Swannick serves as the OOH Major Incident Manager at Node4 Ltd, a position he has held since 2020. He has a strong background in IT services, with experience in service desk operations and incident management, and currently also works as Tech Service Support Lead at Dunelm.
Work at Node4
Jack Swannick has been employed at Node4 Ltd since 2020, currently serving as the OOH Major Incident Manager. In this role, he is responsible for overseeing major incidents within the organization. Prior to this position, he worked as a Senior Service Desk Analyst from 2020 to 2022, where he contributed to service desk operations. His earlier tenure at Node4 included a role as a Service Desk Analyst from 2018 to 2020, during which he developed foundational skills in incident management and technology support.
Current Role at Dunelm
Since 2022, Jack Swannick has held the position of Tech Service Support Lead at Dunelm. In this capacity, he provides technical support and guidance, leveraging his extensive experience in service desk operations. His role involves managing technical issues and ensuring efficient service delivery within the organization.
Background in IT Services
Jack Swannick has a strong background in the IT services industry, with several years of experience in technology support roles. His career began with a position as an AV Engineer at Derby County Football Club in 2018, where he worked for six months. This initial experience laid the groundwork for his subsequent roles in service desk operations at Node4 Ltd.
Education and Expertise
Jack Swannick studied at St Benedict Secondary School from 2009 to 2014, where he focused on Information Technology, Computer Hardware, and Web Design. He furthered his education by completing a Level 3 apprenticeship in Information Technology at 3aaa Apprenticeships from 2014 to 2015. This educational background has equipped him with the technical knowledge necessary for his roles in the IT sector.
Incident Management Experience
Jack Swannick has a demonstrated history of managing major incidents in the information technology sector. His current role as OOH Major Incident Manager at Node4 Ltd highlights his expertise in this area. His experience in service desk operations has provided him with the skills needed to effectively handle and resolve significant incidents.