James Massey
About James Massey
James Massey is a Field Services Engineer at Node4 Ltd, where he mentors the Service Desk and supports service transition activities. He has a background in Access Field Engineering at Virgin Media and specializes in Fortinet SD-WAN deployment.
Work at Node4
James Massey has been employed at Node4 Ltd as a Field Services Engineer since 2020. In this role, he supports the Engagement Manager with service transition activities, which include conducting site and device audits. He acts as a mentor to the Service Desk, enhancing the services delivered to the account portfolio. Massey engages in knowledge transfer activities, serving as the aligned subject matter expert for the Service Desk. His expertise in Fortinet SD-WAN deployment is a key aspect of his contributions to the organization.
Previous Experience at Virgin Media
Before joining Node4, James Massey worked at Virgin Media as an Access Field Engineer from 2013 to 2019. His tenure lasted six years and took place in Nottinghamshire, England. During this time, he was responsible for conducting initial site surveys and the full deployment of equipment and services. His work included the installation and configuration of Cisco and Juniper Customer Premises Equipment (CPE). This experience provided him with a solid foundation in field services and technical support.
Education and Expertise
James Massey possesses specialized knowledge in Fortinet SD-WAN deployment. His role at Node4 requires him to utilize this expertise to enhance service delivery and support. Additionally, his experience with Cisco and Juniper CPE installation and configuration further demonstrates his technical proficiency in the field of network services. His involvement in mentoring and knowledge transfer activities indicates a commitment to professional development and sharing expertise with colleagues.
Background
James Massey has a background in field services engineering, with significant experience in the telecommunications sector. His career began at Virgin Media, where he developed skills in equipment deployment and technical support. He transitioned to Node4 Ltd, where he has continued to build on his experience and contribute to service excellence. His work encompasses both technical and mentoring roles, reflecting a well-rounded professional profile.