Jamie Sims
About Jamie Sims
Jamie Sims is a Team Leader in Field Services at Node4 Ltd, where he has worked since 2019. He has a background in engineering and has held various roles in the telecommunications industry, including positions at Virgin Media and Virgin Media Business.
Current Role at Node4
Jamie Sims currently serves as the Team Leader for Field Services at Node4 Ltd, a position held since 2019. In this role, Jamie is responsible for managing time sheets and mileage forms for the team. Jamie also provides 24-hour on-call remote support and acts as a point of escalation to maintain high customer experience levels. Additionally, Jamie collaborates with the project management team to ensure that customer Service Level Agreements (SLAs) are met, emphasizing a 'right first time' approach.
Previous Experience at Node4
Prior to the current role, Jamie worked at Node4 Ltd as a Field Services Engineer from 2017 to 2019. During this two-year tenure in Derby, United Kingdom, Jamie contributed to the company's field services operations, gaining valuable experience in technical support and customer service.
Experience at Virgin Media
Jamie Sims has extensive experience in the telecommunications sector, having worked at Virgin Media in various roles. From 2011 to 2014, Jamie was an Access Field Technician, where responsibilities included providing technical support in Nottingham, United Kingdom. Following this, Jamie served as a Network Business - Fibre Planner at Virgin Media Business from 2015 to 2017, further developing expertise in network planning.
Education and Qualifications
Jamie studied at Kimberley Comprehensive, focusing on Electrical and Electronics Engineering. This educational background, which spanned from 2002 to 2010, culminated in the achievement of A levels. This foundational knowledge supports Jamie's technical capabilities in the field services and telecommunications sectors.
Team Development and Performance Management
In the role of Team Leader, Jamie develops training plans for the team and ensures that monthly Key Performance Indicators (KPIs) are achieved. Jamie's focus on team performance and development contributes to the overall effectiveness and efficiency of the field services team.