Lee Forrest
About Lee Forrest
Lee Forrest is a Service Desk Analyst with extensive experience in technical support and desktop deployment engineering. He has worked for several organizations, including Node4 Ltd and the Royal Air Force, and has pursued multiple qualifications in computing and technical support.
Work at Node4
Currently, Lee Forrest serves as a Service Desk Analyst at Node4 Ltd, a position he has held since 2021. His role involves providing technical support and assistance to users, ensuring efficient operation of IT services. Based in Edinburgh, Scotland, Lee has contributed to the company's service desk operations for three years, leveraging his technical expertise to resolve issues and enhance user experience.
Education and Expertise
Lee Forrest has pursued an extensive education in computing and technical support. He studied at Forth Valley College, where he achieved a Higher National Diploma (HND) in Computing Technical Support from 2020 to 2021. Additionally, he completed a Higher National Certificate (HNC) in Technical Support at the same institution from 2018 to 2019. Lee also holds a National Certificate (NC) in Technical Support, completed from 2017 to 2018. He is currently finalizing his HND in Technical Support.
Background
Lee Forrest has a diverse professional background, beginning his career in the Royal Air Force (RAF) as a Senior Aircraftman (SAC) from 2000 to 2009. Following his military service, he transitioned into the IT sector, working as a Contractor at Fife IT Support for five months in 2018. He then served as a Service Desk Engineer at Network ROI Ltd for six months in 2021 before joining Node4 Ltd.
Experience in Desktop Deployment Engineering
Lee Forrest has gained significant experience in desktop deployment engineering, particularly within the healthcare sector. He currently works part-time as a desktop deployment engineer across the NHS Tayside board. This role involves the installation and configuration of desktop systems, contributing to the efficient operation of IT services in a healthcare environment.
Academic Achievements at James Young High School
Lee Forrest completed his secondary education at James Young High School, where he achieved Standard Grades from 1990 to 1994. This foundational education set the stage for his subsequent studies in computing and technical support.