Michael Burch
About Michael Burch
Michael Burch is a Cloud & Apps Technical Support Engineer at Node4 Ltd, where he has worked since 2016. He has a background in IT support and engineering, with previous roles at companies such as IP Integration, Micropoint, and Fujitsu Technology Solutions.
Work at Node4
Michael Burch has been employed at Node4 Ltd as a Cloud & Apps Technical Support Engineer since 2016. In this role, he focuses on providing technical support for cloud applications and services. His responsibilities include troubleshooting issues, optimizing cloud solutions, and ensuring customer satisfaction. His tenure at Node4 has allowed him to enhance his technical skills and apply his knowledge of cloud technologies effectively.
Previous Experience in IT Support
Prior to his current position, Michael Burch worked at several organizations in IT support roles. He was an IT Helpdesk Analyst at Micropoint from 2011 to 2014 and at IP Integration for a brief period in 2014. Additionally, he served as a Warranty Helpdesk Analyst at Fujitsu Technology Solutions from 2006 to 2010. His experience in these roles contributed to his development of technical support skills and customer service expertise.
Professional Services Engineering Background
Michael Burch has experience as a Professional Services Network Engineer at IP Integration from 2014 to 2016. In this position, he was part of a team focusing on technical pre-sales skills, including solution design and specification. His work involved collaborating with clients to understand their needs and develop tailored solutions that met their requirements.
Education and Expertise
Michael Burch studied at the University of Brighton, where he earned a BSc (Hons) in Computer Software Engineering from 1999 to 2003. He also completed A-Levels in Computer Science, Chemistry, and Biology at Alton College from 1997 to 1999. His educational background provides a solid foundation for his technical skills and knowledge in the IT field.
Technical Skills and Technologies
Michael Burch utilizes various technologies in his current role, including VMware, NetApp, and Microsoft Azure. These tools enable him to meet customer requirements for both on-premise and hosted cloud solutions. He is committed to continuous learning and professional development, regularly improving his technical knowledge through peer review and constructive criticism.