Sara Blackwood
About Sara Blackwood
Sara Blackwood is a Senior Service Manager at Node4 Ltd, where she has worked since 2019. She has extensive experience in customer service and IT management, having held various roles at Provident Financial Group over nearly two decades.
Current Role at Node4 Ltd
Sara Blackwood serves as a Senior Service Manager at Node4 Ltd, a position she has held since 2019. In this role, she is responsible for overseeing service management processes and ensuring the delivery of high-quality services to clients. Additionally, she also holds the title of Senior Service Delivery Manager, where she focuses on optimizing service delivery operations. Her extensive experience in service management contributes to the effective functioning of the organization.
Previous Experience at Provident Financial Group
Sara Blackwood has a significant history with Provident Financial Group, where she held various roles over a span of nearly 14 years. She began her career there as a Contact Centre Operator from 2000 to 2005, then progressed to Contact Centre Team Leader from 2005 to 2008. Following that, she served as Contact Centre Manager from 2008 to 2011. After a brief hiatus, she returned as IT Service Delivery Manager from 2011 to 2019 and later took on the role of IT Supplier Relationship and Performance Manager for six months in 2018.
Educational Background
Sara Blackwood studied at Bradford College, where she focused on Design and Technology. She completed her studies with a BTEC in Design and Technology from 1986 to 1988. Prior to that, she attended Rhodesway, where she achieved O Levels from 1983 to 1986. This educational foundation has contributed to her skills in management and service delivery.