Sonya Braddock
About Sonya Braddock
Sonya Braddock is a Senior Service Delivery Manager at Node4 Ltd in Derby, United Kingdom, where she has worked since 2018. She holds an ITIL V4 certification and has extensive experience in account management and service improvement from her previous roles at Masternaut.
Work at Node4
Sonya Braddock has served as the Senior Service Delivery Manager at Node4 Ltd since 2018. In this role, she is responsible for overseeing service delivery operations and ensuring client satisfaction. Her tenure at Node4 has lasted for six years, during which she has demonstrated a commitment to achieving results and maintaining high standards in service management.
Previous Experience at Masternaut
Before joining Node4, Sonya Braddock held multiple positions at Masternaut. She worked as a Regional Account Manager for six months in 2016 and as an Enterprise Account Manager from 2016 to 2018. Additionally, she served as a Service Improvement Manager from 2014 to 2016 and as a Key Account Coordinator from 2010 to 2012. She also held the position of Key Account Manager from 2012 to 2014, accumulating significant experience in account management and service improvement.
Education and Expertise
Sonya Braddock studied at St John Fisher RC High School, where she achieved a GNVQ in Health & Social Care and an A-level in Biology. She holds an ITIL V4 certification, which signifies her expertise in IT service management and her commitment to best practices in the field.
Skills in Escalation Management
Sonya Braddock possesses a proven record in escalation management. Her ability to handle critical situations effectively is a key aspect of her professional skill set. This capability is essential in her role as Senior Service Delivery Manager, where she is tasked with resolving issues that may arise during service delivery.
Professional Temperament
Sonya Braddock is known for her calming and positive temperament. This characteristic contributes to her ability to maintain a harmonious work environment, fostering collaboration and effective communication among team members and clients.