Thomas Nunn
About Thomas Nunn
Thomas Nunn is a Field Services Engineer at Node4 Ltd, where he has worked since 2021. He specializes in Cisco and Juniper CPE installation and configuration and has a background in IT support roles spanning several years.
Work at Node4
Thomas Nunn has been employed at Node4 Ltd since 2020, initially serving as a Service Desk Analyst for four years. In 2021, he transitioned to the role of Field Services Engineer, where he has worked for three years in Derby, England. His responsibilities include conducting on-site service readiness activities, which encompass initial site surveys and the full deployment of equipment and services. He also supports the Engagement Manager with service transition activities, including site and device audits.
Education and Expertise
Thomas Nunn specializes in Cisco and Juniper Customer Premises Equipment (CPE) installation and configuration. His technical expertise is complemented by his role as a subject matter expert, where he engages in knowledge transfer activities with the Node4 Service Desk. This role allows him to mentor Service Desk staff, thereby enhancing the quality of services delivered to the account portfolio.
Background
Before joining Node4, Thomas Nunn worked at Multi Packaging Solutions (MPS) as an IT Support Analyst from 2015 to 2018. He then moved to HL Plastics Limited, where he served as Information Technology Technical Support from 2018 to 2020 in Ripley, England. His career progression reflects a consistent focus on IT support and technical services.
Professional Experience
Throughout his career, Thomas Nunn has accumulated significant experience in IT support and field services. His roles have included responsibilities such as conducting site surveys, deploying equipment, and performing device audits. His experience in mentoring and knowledge transfer further highlights his commitment to improving service delivery within his teams.