Tim Swanborough
About Tim Swanborough
Tim Swanborough is a Cloud Support Team Leader at Node4 Ltd, where he has worked since 2018. He has a background in IT support roles at various companies, including Markerstudy Insurance and Capital One, and holds an Associate’s Degree in Business Economics from Nottingham Trent University.
Current Role at Node4
Tim Swanborough serves as the Cloud Support Team Leader at Node4 Ltd, a position he has held since 2018. His role involves overseeing the cloud support team, ensuring efficient service delivery and customer satisfaction. Based in Derby, United Kingdom, he has contributed to the company's cloud services through leadership and technical expertise.
Previous Experience in IT Support
Prior to his current role, Tim worked at Node4 Ltd as a Cloud Support Engineer from 2017 to 2018. He also held positions at Markerstudy Insurance, where he served as a Service Desk Analyst from 2014 to 2016 and as a Remote Resolution Analyst for five months in 2016. His experience spans various aspects of IT support, enhancing his skills in customer service and technical problem-solving.
Early Career Background
Tim's career began at Capital One, where he worked as a Temporary Fraud Associate for five months in 2007. He then joined Capita IT Services as a Service Desk Analyst, serving for four years from 2010 to 2014. This early experience laid the foundation for his expertise in IT support and customer service.
Educational Background
Tim studied at Nottingham Trent University, where he earned an Associate’s Degree in Business Economics from 2004 to 2007. This educational background provided him with a solid understanding of business principles, which he applies in his professional roles.