Emma Lo
About Emma Lo
Emma Lo serves as the Manager of Customer Success at Noibu and co-owns CS in Focus, where she also hosts a podcast. With a strong background in healthcare research and extensive experience in customer success and marketing, she has significantly contributed to revenue growth in tech startups.
Work at Noibu
Emma Lo serves as the Manager of Customer Success at Noibu, a role she has held since 2024. Based in Ottawa, Ontario, Canada, she has been with the company for six months. In this position, she focuses on enhancing customer relationships and ensuring satisfaction through effective customer success strategies.
Current Roles and Responsibilities
In addition to her role at Noibu, Emma Lo is a Co-Owner at CS in Focus, where she also takes on the responsibilities of Marketing Lead and Podcast Host. She has been involved with CS in Focus since 2024 and has contributed to the organization for six months. Furthermore, she acts as a Portfolio Advisor at Hatchet Ventures, a position she has held since 2023.
Education and Expertise
Emma Lo holds a Doctor of Philosophy (PhD) in Pathology and Molecular Medicine from Queen's University. She also earned a Master of Science (M.Sc.) in Medical Technology from National Taiwan University and a Bachelor of Science (B.Sc.) in Medical Technology from National Cheng Kung University. Her educational background supports her expertise in healthcare research, particularly in drug development and personalized medicine.
Professional Background
Emma Lo has a diverse professional background, transitioning from healthcare research to customer success leadership in tech startups. She has held various roles at MaxSold, including Manager of Customer Success and Director of Customer Success, where she contributed to significant revenue growth. Her experience includes positions as a Research Assistant and Teaching Assistant at National Taiwan University and Academia Sinica, Taiwan.
Achievements in Customer Success
Emma Lo has driven over $35 million in revenue for a Series B funded venture through her leadership in customer success, marketing, and operations. She organizes Quarterly Customer Advisory Board meetings to enhance customer engagement and feedback, and she implements digital customer success strategies to provide scalable support and improve customer satisfaction.