Martin Gowling
About Martin Gowling
Martin Gowling serves as the VP of Customer Success at Noibu, where he has worked since 2021. With over 20 years of experience in technology and expertise in CRM, he has held various leadership roles in companies such as ProntoForms and Cognos.
Work at Noibu
Martin Gowling serves as the Vice President of Customer Success at Noibu, a position he has held since 2021. In this role, he focuses on enhancing customer relationships and ensuring successful adoption of Noibu's solutions. His leadership in customer success aims to drive value realization for clients, contributing to the overall growth of the company. Noibu operates in the technology sector, providing services that align with Gowling's extensive background in SaaS and enterprise solutions.
Previous Experience at ProntoForms
Prior to joining Noibu, Martin Gowling worked at ProntoForms as the Vice President of Customer Success from 2016 to 2021. During his tenure, he was responsible for overseeing customer engagement strategies and ensuring that clients achieved their desired outcomes with ProntoForms' products. His leadership contributed to the company's customer satisfaction and retention efforts in the competitive field of mobile forms and data collection.
Background in Project Management
Martin Gowling has a solid background in project management, having worked as a Senior Project Management Consultant at Adastra Corp from 2009 to 2014 and at the Office of the Superintendent of Financial Institutions Canada from 2007 to 2008. His experience includes managing complex projects across various sectors, including financial services and technology. Additionally, he served as a Senior Project Manager at Global IQX for nearly a year, further solidifying his expertise in delivering projects effectively.
Education and Expertise
Martin Gowling studied at Algonquin College of Applied Arts and Technology, where he earned an Instrumentation Engineering Diploma in Computer Process Control & Design from 1982 to 1985. With over 20 years of experience in technology brands and services, he has developed expertise in customer relationship management (CRM), knowledge management (KM), and business analytics. His knowledge spans multiple sectors, including field service, retail, telecommunications, insurance, and finance.
Achievements in Customer Success
Throughout his career, Martin Gowling has established a proven track record in customer success. He is recognized for his ability to create long-term relationships with customers, which drives adoption and value realization. His experience in delivering presentations and messaging effectively across all organizational levels, including the C Suite, has contributed to his success in fostering customer engagement and satisfaction.