Neil Gillman
About Neil Gillman
Neil Gillman serves as the Manager of Enterprise Customer Success at Noibu, where he focuses on enhancing product stakeholder experiences through collaboration with various teams. He has a background in Kinesiology and Health Science from York University and extensive experience in customer success roles across multiple organizations.
Current Role at Noibu
Neil Gillman serves as the Manager of Enterprise Customer Success at Noibu, a position he has held since 2024. In this role, he focuses on enhancing the experiences of product stakeholders through collaboration with Product, UX, and Operations teams. His work aims to improve customer satisfaction and retention in a competitive market.
Professional Background
Neil Gillman has a diverse professional background in customer success and experience management. He previously worked at EcoOnline Global as the Director of Customer Success from 2022 to 2024. Before that, he held various roles at OnCall Health, including Manager and Director of Customer Success and Customer Experience from 2017 to 2021. His experience also includes a role as Team Lead at Morneau Shepell from 2016 to 2017 and as a Claims Analyst at TD Insurance from 2014 to 2015.
Education and Expertise
Neil Gillman studied Kinesiology and Health Science at York University, where he earned a Specialized Honors Bachelor of Science (BSc). He also completed a Certificate in Project Management at the University of Toronto from 2017 to 2019. His educational background supports his expertise in creating scalable customer journeys and success playbooks, which are essential for driving customer growth and retention.
Experience in Customer Success
Neil Gillman specializes in scaling global support and customer success teams within B2B and B2C SaaS environments. His focus on developing customer success strategies has been evident throughout his career, particularly during his tenure at OnCall Health and EcoOnline Global. His experience includes implementing customer success initiatives that enhance overall customer experience.
Research and Early Career
Before his roles in customer success, Neil Gillman worked as a Research Assistant at York University from 2010 to 2014. This early experience in research provided him with analytical skills that he later applied in his customer-focused roles. His career began with a position as a Claims Analyst at TD Insurance, where he gained foundational experience in the insurance sector.