Shelby Schmitz O'connor
About Shelby Schmitz O'connor
Shelby Schmitz O'Connor is a Customer Success Manager with a diverse background in customer experience and education. She has held various roles in companies such as G Adventures, Evolve Vacation Rental, and Nomad, contributing to her expertise in customer onboarding and success.
Current Role as Customer Success Manager
Shelby Schmitz O'Connor currently serves as a Customer Success Manager at Nomad, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful onboarding processes. Her responsibilities include managing customer relationships and providing support to optimize user experiences.
Previous Experience at Nomad
Shelby worked at Nomad in various capacities. She initially joined as Owner Success from 2021 to 2022, where she contributed to improving owner engagement. Later, she transitioned to the role of Customer Success Lead, Onboarding in 2022, serving for eight months before assuming her current position as Customer Success Manager.
Experience at Evolve Vacation Rental
Shelby Schmitz O'Connor held multiple roles at Evolve Vacation Rental. She worked as a Customer Onboarding Manager for three months in 2020, followed by a five-month tenure as an Onboarding Consultant in 2021. Additionally, she was involved in the COVID-19 Task Force for one month in 2020 and served as a Guest Experience Specialist from 2020 to 2021.
Background in Education
Shelby studied at the University of Colorado Boulder, where she earned a Bachelor of Arts (B.A.) in Psychology and Teacher Education from 2010 to 2013. Her educational background laid the foundation for her skills in customer engagement and support.
Tour Leadership and Teaching Experience
Before her roles in customer success, Shelby worked as a Tour Leader at AmeriCan Adventures from 2015 to 2017, where she guided travel experiences. She also served as a Long-term Substitute at St. Mary's School for two months in 2014 and worked as a First Grade Teacher at Uplift Education for four months in the same year.