Bismaad Singh
About Bismaad Singh
Bismaad Singh is a Technical Support Engineer at Nomis Solutions, where he has worked since 2019. He has a background in business analysis and inventory management, and he holds a Master of Engineering degree from the University of Ontario Institute of Technology.
Work at Nomis Solutions
Bismaad Singh has been employed at Nomis Solutions as a Technical Support Engineer since 2019. In this role, he serves as the primary point of contact for product support related to Tier 1 banks in North America and the APAC region. He acts as a Subject Matter Expert (SME) for several Nomis products, including Nomis Deal Manager, Nomis Price Optimizer, and Nomis Mortgage. His responsibilities include coordinating with senior leadership to identify potential process improvements, working with the software development team to address reported errors, and assisting in the deployment of release fixes.
Education and Expertise
Bismaad Singh holds a Master of Engineering (MEng) degree in Business Administration and Management from the University of Ontario Institute of Technology, which he completed from 2017 to 2018. He also earned a Bachelor's of Technology in Computer Science from Punjab Technical University, where he studied from 2011 to 2015. His educational background provides a strong foundation for his technical expertise and analytical skills in his current role.
Previous Work Experience
Before joining Nomis Solutions, Bismaad Singh worked as an Inventory Management Analyst at SoftMoc for seven months in Canada from 2018 to 2019. He also held the position of Business Analyst at Alcanttor for five months in Jaipur, India, from 2014 to 2015. These roles contributed to his experience in inventory management and business analysis, enhancing his capabilities in technical support.
Technical Skills and Contributions
In his current position, Bismaad Singh develops database queries for bug investigations using MongoDB and SQL. He utilizes logging tools such as GraphQL, Datadog, and Sumo Logic for issue triaging. Additionally, he contributes to the company's knowledge base by creating help site articles and documentation for reported product defects and bugs. He also provides training to associate team members and new hires on new processes, feature releases, API documentation, and use cases.