Bismaad Singh , M.Eng Management
About Bismaad Singh , M.Eng Management
Bismaad Singh is a Technical Manager with a Master of Engineering in Management. He oversees high-priority customer support cases and collaborates with senior leadership to enhance support processes at Nomis Solutions in Toronto, Ontario.
Current Role as Technical Manager
Bismaad Singh serves as the Technical Manager at Nomis Solutions, a position he has held since 2022 in Toronto, Ontario, Canada. In this role, he acts as the top-line escalation point for high-priority strategic customer support cases. He coordinates resources effectively and ensures knowledge dissemination across the organization. His responsibilities include managing a tiered set of customer support service level agreements tailored to different customer segments, ensuring that resource allocation meets established targets.
Previous Experience at Nomis Solutions
Bismaad Singh previously worked at Nomis Solutions as a Senior Technical Support Engineer from 2021 to 2022 and as a Technical Support Engineer from 2019 to 2021. During his tenure, he implemented efficiency and process improvements in customer support channels. He focused on enhancing self-service support and the knowledge base through the introduction of new tools and processes, contributing to the overall improvement of customer service.
Experience at SoftMoc and Alcanttor
Prior to his roles at Nomis Solutions, Bismaad Singh worked as an Inventory Management Analyst at SoftMoc from 2018 to 2019. He also served as a Business Analyst at Alcanttor for five months in 2014. These positions provided him with a diverse background in inventory management and business analysis, equipping him with skills applicable in his current technical management role.
Educational Background
Bismaad Singh holds a Master of Engineering (M.Eng) in Business Administration and Management from the University of Ontario Institute of Technology, where he studied from 2017 to 2018. He also earned a Bachelor's of Technology in Computer Science from Punjab Technical University, completing his studies from 2011 to 2015. His educational background supports his expertise in technical management and customer support.