Jamie Cervetto
About Jamie Cervetto
Jamie Cervetto serves as the Director of Professional Services at Nomis Solutions, where he has worked since 2016. He has a background in customer success and relationship management, with experience in various roles across the education, finance, and technology sectors.
Current Role at Nomis Solutions
Jamie Cervetto serves as the Director of Professional Services at Nomis Solutions, a position held since 2016. In this role, Cervetto focuses on enhancing customer success through effective software onboarding and enablement strategies. The emphasis is on building long-term relationships with clients to foster business growth. Cervetto's experience in presenting business reviews and providing pre-sales support contributes to the overall effectiveness of the professional services team.
Previous Experience in Education
Prior to entering the technology and financial sectors, Jamie Cervetto worked as a Teachers Aide and Substitute Teacher at the Archdiocese of San Francisco from 2007 to 2009. This role took place in Larkspur, California, and provided foundational experience in educational settings. The skills developed during this time contributed to Cervetto's ability to manage and support diverse groups.
Professional Background in Customer Success
Jamie Cervetto has a robust background in customer success, having worked as a Global Customer Success Manager at Clarabridge from 2014 to 2015. In this role, Cervetto focused on customer retention and renewal strategies, particularly within the SaaS sector. This experience laid the groundwork for future roles that emphasized client relationship management and customer satisfaction.
Experience in Financial Services
Cervetto has significant experience in the financial services industry, having held positions at Chase and Citi. At Chase, Cervetto worked as a Client Relationship Manager - Small Business Specialist from 2010 to 2011. Following this, Cervetto served as an Assistant Branch Manager at Citi from 2009 to 2014. These roles involved managing client relationships and enhancing service delivery in a competitive market.
Education and Academic Background
Jamie Cervetto studied at Sonoma State University, where a Bachelor's Degree in English Language and Literature was achieved. Prior to this, Cervetto attended Marin Catholic High School. This educational background provided a strong foundation for effective communication and analytical skills, which are essential in professional roles.