Sriram Krishnan
About Sriram Krishnan
Sriram Krishnan is an Application Support Engineer currently working at Nomis Solutions in Melbourne, Australia. He has a background in technical support and software engineering, with experience at Amazon and General Assembly, and holds a Master's degree in Enterprise Resource Planning from Victoria University.
Current Role at Nomis Solutions
Sriram Krishnan serves as an Application Support Engineer at Nomis Solutions, a position he has held since 2020. In this role, he is responsible for managing application support issues and ensuring the resolution of critical incidents through established problem management processes. His expertise in utilizing tools such as Zendesk, Jira, Sumo Logic, and Datadog enhances his ability to maintain operational efficiency.
Previous Experience at Amazon
Sriram Krishnan worked at Amazon in various capacities from 2009 to 2013. Initially, he served as a QA Tester in Chennai for two years, where he contributed to quality assurance processes. He later transitioned to a Technical Support Analyst role in Bengaluru, where he focused on technical support for two years, enhancing his skills in incident management and problem resolution.
Education and Qualifications
Sriram Krishnan holds a Master's degree in Enterprise Resource Planning from Victoria University, which he completed from 2014 to 2017. Prior to this, he earned a Bachelor of Engineering in Computer Science from Anna University between 2005 and 2009. Additionally, he completed an Immersive Software Engineer program at General Assembly Melbourne from 2019 to 2020, further solidifying his technical expertise.
Experience in Software Engineering
Before joining Nomis Solutions, Sriram Krishnan gained valuable experience as a Software Engineer at General Assembly from 2019 to 2020. He also worked as an IT Applications Engineer at TTOC Pty Ltd in Melbourne for 11 months in 2018 to 2019. His roles involved active participation in testing activities, major releases, and upgrades, contributing to the development and documentation of technical templates.