Gaurav Palta
About Gaurav Palta
Gaurav Palta serves as the Chief Customer Success Officer at Noodle.ai, a position he has held since 2022. With a background in Enterprise AI and a focus on digital supply chains, he has extensive experience in customer success and business strategy.
Work at Noodle.ai
Gaurav Palta has been serving as the Chief Customer Success Officer at Noodle.ai since 2022. In this role, he focuses on enhancing customer satisfaction and success through strategic initiatives. Prior to this position, he worked as the General Manager of Supply Chain at Noodle.ai from 2020 to 2022, where he oversaw supply chain operations. He also held the position of Managing Partner for Enterprise AI, Client Services, and Solutions from 2017 to 2020, contributing to the company's growth in the AI sector.
Experience at Infosys Consulting
Before joining Noodle.ai, Gaurav Palta had a significant tenure at Infosys Consulting. He served as Partner in the Hi-Tech, Enterprise AI, and Experience Design sectors from 2012 to 2017. His earlier roles included Senior Principal from 2009 to 2012 and Principal from 2007 to 2009. He began his journey at Infosys Consulting as a Senior Associate from 2004 to 2007. His experience at Infosys Consulting provided him with a strong foundation in enterprise solutions and consulting.
Education and Expertise
Gaurav Palta holds an MBA from Washington University in St. Louis - Olin Business School, which he completed between 2002 and 2004. He also studied Marine Engineering and Naval Architecture at the Marine Engineering and Research Institute, where he earned a Bachelor of Engineering (BE). His educational background supports his expertise in Enterprise AI and digital supply chains, with a focus on human-centered design.
Achievements in Enterprise AI
Gaurav Palta has demonstrated success in the emerging field of Enterprise AI SaaS for mission-critical applications. He has built deep partnerships with leading product companies, hyper-scalers, and system integrators to create joint market offerings. His leadership in Land and Expand go-to-market campaigns has positively impacted key performance metrics, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and Net Promoter Score (NPS) across both Enterprise and SMB segments.