Connor Ashenbrucker
About Connor Ashenbrucker
Connor Ashenbrucker is the Director of Customer Success at NoRedInk, where he has worked since 2021. He has a strong background in customer success strategies, having previously held various roles at NoRedInk and other organizations, and he holds a Master's Degree in Education Policy from Stanford University.
Current Role at NoRedInk
Connor Ashenbrucker serves as the Director of Customer Success at NoRedInk, a position he has held since 2021. In this role, he collaborates extensively with Product, Data, and AI teams to align customer success strategies with technological advancements. He has developed comprehensive playbooks for the entire customer lifecycle, which have significantly enhanced customer satisfaction and loyalty. Additionally, he has pioneered operational functions such as territories, health scoring, and risk forecasting to optimize customer success operations.
Previous Experience at NoRedInk
Prior to his current role, Connor Ashenbrucker held several positions at NoRedInk. He worked as the Head of Customer Success from 2018 to 2021 and as Team Lead for Customer Success from 2016 to 2018. During his tenure, he served as an executive sponsor for top customers, acting as the primary representative for customer-facing teams. His leadership contributed to surpassing company Gross Renewal Rate targets consistently for five consecutive years.
Work Experience Before NoRedInk
Before joining NoRedInk, Connor Ashenbrucker held various roles in different organizations. He worked as a Program Director at The School Fund from 2013 to 2014 in the San Francisco Bay Area. He also served as a Consultant at GOALS Haiti for one month in 2013. Additionally, he was a Development & Events Assistant at Tipping Point Community from 2011 to 2013 in San Francisco, CA.
Education and Expertise
Connor Ashenbrucker earned a Master's Degree in Education Policy, Organization, and Leadership from Stanford University Graduate School of Education, where he studied from 2014 to 2015. He also holds a Bachelor of Arts in Political Science from Brown University, which he completed from 2006 to 2010. Furthermore, he participated in a Semester Study Abroad program at the University of Galway.