Lillie Reap
About Lillie Reap
Lillie Reap is an experienced Events Manager and Catering Manager currently working at Norris Conference Centers in Austin, Texas. With a background in customer service and business development, she excels in client engagement and event coordination.
Current Role at Norris Conference Centers
Lillie Reap has been employed at Norris Conference Centers since 2014, serving in multiple capacities including Events Manager, Catering Manager, Office Manager, Sales, and Administration. Over her tenure of 10 years in Austin, Texas, she has developed a comprehensive understanding of event management and catering services. Lillie engages with clients a week prior to events to ensure all details align with their expectations, demonstrating her commitment to client satisfaction.
Previous Experience in Hospitality
Lillie Reap has extensive experience in the hospitality industry. She worked at HEB in various roles, including Service Cashier and Catering Sales, from 2009 to 2013. She also served as Catering Sales Manager at Zoes Kitchen for 9 months in 2013-2014. Additionally, Lillie worked as a Wedding Coordinator at Ashton Gardens for 8 months in 2012-2013. Her diverse roles have equipped her with skills in customer service, business development, and event coordination.
Education and Academic Background
Lillie Reap studied at the University of Houston, where she earned a Bachelor's degree in Management. Her academic journey spanned from 2008 to 2013, providing her with a solid foundation in management principles that she applies in her professional roles.
Skills in Event Management and Sales
Lillie Reap utilizes Innfusion software to create detailed proposals, Banquet Event Orders, and contracts for clients. She practices the Sandler Sales technique to enhance her sales performance at Norris Conference Centers. Her role includes assisting clients in selecting catering food choices and placing orders, ensuring a seamless experience for event planning.
Client Engagement and Service Excellence
Lillie Reap is known for her accommodating and friendly demeanor in her professional interactions. She engages with clients prior to events to confirm details and has provided exceptional service during events. Her ability to adapt to last-minute changes, such as making room adjustments and assisting with technology, highlights her commitment to ensuring successful events.