Randy Handwork
About Randy Handwork
Randy Handwork serves as the IT Director at the North Carolina Biotechnology Center, where he has worked since 1996. He oversees various IT functions, including preventive maintenance, server management, and user support.
Work at North Carolina Biotechnology Center
Randy Handwork has served as the IT Director at the North Carolina Biotechnology Center since 1996. In this role, he is responsible for overseeing various IT functions, including the Preventive Maintenance Schedule, which involves applying regular software updates for network servers. He manages the Help Desk support functions and maintains user support logs, ensuring that in-house users receive the necessary assistance. Handwork also provides routine activity reports to the Vice President of Library Information Services, contributing to the overall efficiency of the IT department.
Education and Expertise
Randy Handwork studied Computer Science at Coastal Carolina Community College from 1994 to 1996, completing a two-year program. His educational background has equipped him with the skills necessary to develop data and computer software/hardware usage procedures for in-house users. His expertise extends to configuring and maintaining various server functions, including Blackberry, EMS, and Track-It servers, as well as managing the Center’s Exchange 2010 Server for email communications.
Background
Randy Handwork has been a part of the North Carolina Biotechnology Center for 28 years, contributing to the organization’s IT infrastructure in Research Triangle Park, North Carolina. His long tenure reflects his commitment to maintaining and enhancing the technological capabilities of the Center. Handwork's responsibilities encompass a wide range of IT management tasks, demonstrating his comprehensive understanding of the technical needs within a biotechnology environment.
Achievements
In his role as IT Director, Randy Handwork has implemented a Preventive Maintenance Schedule for network servers, ensuring that systems remain up-to-date and secure. He has developed procedures for data and computer software/hardware usage, which support the operational needs of in-house users. Additionally, he oversees the Help Desk support functions, contributing to improved user experience and satisfaction at the North Carolina Biotechnology Center.