Bilal Sakhawat
About Bilal Sakhawat
Bilal Sakhawat is a Senior Product Quality, Support, and Operations Engineer with extensive experience in product support and quality assurance. He has worked for various companies, including NorthBay Solutions and Afiniti, and has a background in computer science from COMSATS University Islamabad.
Current Role at NorthBay Solutions
Bilal Sakhawat serves as a Senior Product Quality, Support, and Operations Engineer at NorthBay Solutions since 2022. His responsibilities include ensuring product quality and providing operational support. He works in a hybrid environment based in Islāmābād, Pakistan. His role involves conducting product demonstrations and configurations, utilizing various communication platforms such as Skype, MS Teams, Cisco WebEx, and Zoom.
Previous Experience at Octathorn Technologies
Prior to his current position, Bilal Sakhawat worked at Octathorn Technologies as an Associate Product Quality, Support, and Operations Engineer from 2019 to 2020. During his 11 months in this role, he contributed to writing Standard Operating Procedures (SOPs) for system configurations. His work focused on enhancing product support and operational efficiency.
Professional Background in Product Support
Bilal Sakhawat has a diverse background in product support roles. He worked at Afiniti as a Production Analyst in the Product Support Team from 2021 to 2022. He also held the position of Associate Software Engineer in the Technical Product Support Team at i2c Inc. from 2020 to 2021. His experience includes utilizing tools such as JIRA, Zendesk, and OTRS for customer service and product support.
Education and Expertise in Computer Science
Bilal Sakhawat earned his Bachelor of Science in Computer Science from COMSATS University Islamabad, where he studied from 2016 to 2020. His academic background includes a focus on Data Science and Web technologies. He has developed expertise in performing smoke testing to ensure system functionality post-deployment.
Collaboration with Intelligize
In his current role, Bilal Sakhawat collaborates with the US client Intelligize. His work focuses on providing regulatory insights and analytical tools tailored for compliance professionals. This collaboration highlights his ability to engage with international clients and contribute to significant projects.