Nicoleta C.
About Nicoleta C.
Nicoleta C. is a Manager of Customer Service at Northvolt, with extensive experience in customer support and project management. She has held various roles in companies such as Oracle and SmartTel, and possesses strong skills in business analysis, data analysis, and crisis management.
Current Role at Northvolt
Nicoleta C. serves as the Manager of Customer Service at Northvolt, a position she has held since 2024. Based in Skellefteå, Västerbotten, Sweden, she is responsible for overseeing customer service operations, ensuring client satisfaction, and managing customer service teams. Her role involves leveraging her extensive experience in customer service management to enhance service delivery and address client needs effectively.
Previous Experience at Oracle
Nicoleta C. has a significant history with Oracle, where she held multiple roles over several years. From 2022 to 2024, she worked as a Senior Technical Support Team Manager. Prior to this, she served as a Principal Technical Support Engineer for Fusion Sales Cloud from 2018 to 2019. Additionally, she was the Product Technical Support Team Manager for Fusion CX Sales and B2B Service Cloud from 2019 to 2022. Her roles at Oracle involved managing technical support teams and implementing cloud CRM solutions.
Career Background at SmartTel
Nicoleta C. began her career at SmartTel, where she worked from 2008 to 2013. Initially, she served as a Customer Care Agent for two years before advancing to the role of Project Manager from 2010 to 2013. In her project management role, she was responsible for overseeing projects and ensuring successful delivery of services to clients.
Educational Background
Nicoleta C. studied at UCDC Bucharest, where she earned a Bachelor of Arts degree in Management in Tourism, Commerce, and Services. Her studies spanned from 2006 to 2009, providing her with a solid foundation in management principles applicable to various sectors, including customer service and project management.
Skills and Expertise
Nicoleta C. possesses strong capabilities in Business and Requirements Analysis, which support her in understanding and fulfilling client needs. She has expertise in Data Analysis and Visualization, enabling her to derive insights for data-driven decision-making in customer service management. Additionally, her skills in Crisis Management and Escalation Management are crucial for effectively handling high-pressure situations in her current role.