Wael Nasr
About Wael Nasr
Wael Nasr is a Manufacturing Associate at Northvolt in Sweden, with a background in customer support and technical roles in the telecommunications and banking sectors. He holds a B.Sc. in Computer Engineering and has earned certifications in Microsoft Azure and Cisco networking.
Work at Northvolt
Wael Nasr is currently employed as a Manufacturing Associate at Northvolt, a company based in Skellefteå, Sweden. He has been in this role since 2023. His responsibilities likely include overseeing manufacturing processes and ensuring quality control in the production of batteries, aligning with Northvolt's mission to create sustainable energy solutions.
Previous Experience in Customer Support
Prior to his current role, Wael Nasr worked at the Bank of Khartoum from 2011 to 2012 as a Customer Support representative. This position involved assisting customers with inquiries and providing solutions to their issues. He also held a role at MTN Sudan as a Contact Center Agent from 2010 to 2011, where he further developed his customer service skills.
Technical Roles at MTN Sudan
Wael Nasr gained significant technical experience during his tenure at MTN Sudan. He worked as a Technical Specialist from 2019 to 2021, where he was involved in resolving technical issues and supporting customers with their technical needs. His earlier role at MTN was as a Contact Center Agent, which provided him with foundational knowledge in customer interactions.
Education and Expertise
Wael Nasr studied Computer Engineering at Omdurman Ahlia University, where he earned a B.Sc. (Honors) degree from 2001 to 2008. His educational background has equipped him with technical knowledge applicable in various roles. He has also obtained industry certifications, including Microsoft Azure Administrator Associate and Cisco Network Associate, which enhance his technical expertise.
Internship Experience
In 2022, Wael Nasr completed an internship at PostNord Strålfors in Ljungby, Kronoberg County, Sweden, focusing on IT Infrastructure Monitoring. This seven-month internship provided him with practical experience in monitoring IT systems and infrastructure, further developing his technical skills and understanding of IT operations.