Rachel Sutton
About Rachel Sutton
Rachel Sutton serves as the Head of Customer Success at Nory in London, England, a position she has held since 2022. She has extensive experience in customer success and operations, having previously worked at Fourth and Byron, among other roles in the hospitality industry.
Work at Nory
Rachel Sutton has served as the Head of Customer Success at Nory since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful client relationships. Based in London, England, she has contributed to the company's growth and customer engagement strategies over the past two years.
Previous Experience in Customer Success
Prior to her current position, Rachel worked at Fourth as the Head of Customer Success from 2018 to 2022. During her four years there, she was responsible for overseeing customer relations and improving service delivery. She also held the role of Senior Relationship Manager at Fourth from 2016 to 2018, where she managed key client accounts and fostered long-term partnerships.
Operational Management Background
Rachel has extensive experience in operational management. She worked as the General Manager at Carluccio's from 2000 to 2004, overseeing restaurant operations. Additionally, she served as the Head of Central Operations at Byron for one year in 2016 and as Operations Manager from 2011 to 2015, where she managed multiple sites.
Education and Expertise
Rachel Sutton studied Hospitality Business Management at Leeds Metropolitan University. This educational background has equipped her with the skills necessary for her roles in customer success and operational management within the hospitality industry.