Stephen Mannion
About Stephen Mannion
Stephen Mannion is the Head of Customer Success at Nory, where he has worked since 2023. He has extensive experience in customer success roles across various companies, including Glofox and Uber, and holds a Bachelor's Degree in Business Studies from Griffith College Dublin.
Current Role at Nory
Stephen Mannion serves as the Head of Customer Success at Nory since 2023. In this role, he focuses on developing strategies to enhance customer satisfaction and retention. His leadership aims to create a solution-oriented customer experience that aligns with Nory's objectives.
Previous Experience at Glofox
Before joining Nory, Stephen Mannion held multiple roles at Glofox from 2019 to 2023. He started as the APAC Business Lead in Sydney, where he contributed to business growth in the Asia-Pacific region. He then transitioned to the Global Head of Customer Onboarding, Implementation & Payments, and later became the Head of Global Customer Support, both roles based in Barcelona.
Educational Background
Stephen Mannion studied Business Studies at Griffith College Dublin, where he earned his Bachelor's Degree from 2014 to 2017. His education provided a foundation in business principles that supports his career in customer success and operations.
Career in Customer Success
Stephen Mannion has extensive experience in leading customer success teams across e-commerce and SaaS industries. His roles have included positions at Just Eat Takeaway.com, where he progressed from Customer Care Specialist to Customer Care Manager, and at Uber, where he worked in Community Operations. His expertise includes developing customer experience processes and building partnerships to enhance customer success.
Media and Communication Experience
In addition to his customer success roles, Stephen Mannion has a background in media and communication. He worked as a Producer and Cover Presenter at Spin 1038 from 2011 to 2017. This experience has contributed to his strong communication skills, which are essential in his current role.