Rachel Cwang
About Rachel Cwang
Rachel Cwang is a Client Engagement Manager at Notified, where she has worked since 2021. She has a diverse background in client success and financial analysis, with previous roles at Statistics Canada, SkyWave Mobile Communications, and Export Development Canada.
Current Role at Notified
Rachel Cwang has been serving as a Client Engagement Manager at Notified since 2021. In this role, she has designed a comprehensive onboarding experience that has significantly increased customer adoption and reduced the time to value for clients. Additionally, she developed a success plan and review framework that has enhanced customer engagement. Rachel also contributed to product marketing by creating best practice guides and help center articles, further supporting the company's client-focused initiatives.
Previous Experience in Financial Analysis
Rachel Cwang began her career as a Junior Financial Analyst at Statistics Canada in 2011, where she worked for two months. Following this, she held the position of Pricing Analyst at SkyWave Mobile Communications in 2013 for three months. She also worked as a Student Compliance Officer at Fintrac in 2012 for three months and as a Student in Relationship and Asset Management at Export Development Canada in 2014 for seven months. These roles provided her with foundational experience in financial analysis and compliance.
Career in Customer Success and Engagement
Rachel has extensive experience in customer success and engagement roles. She worked as a Customer Success Associate at itracMarketer from 2015 to 2016 for one year. After that, she served as a Client Success Manager for Strategic Accounts at The McQuaig Institute from 2016 to 2019 for three years. Most recently, she was a Success Coach at eCompliance (Alcumus) from 2020 to 2021 for one year. These positions have equipped her with skills in client management and customer relationship development.
Educational Background
Rachel Cwang studied at the University of Ottawa, where she pursued a Bachelor of Commerce (B.Com.) degree with a focus on Entrepreneurship and Entrepreneurial Studies. Her studies spanned from 2009 to 2013, providing her with a solid foundation in business principles and practices that she has applied throughout her career.