Victor Saldana
About Victor Saldana
Victor Saldana is a Solutions Specialist Tier 2 at Notified, with a background in business administration and extensive experience in technical support and leadership roles across various companies. He has served in the military and values mentorship, decision-making, and project management skills.
Current Role at Notified
Victor Saldana serves as a Solutions Specialist Tier 2 at Notified, a position he has held since 2020. In this role, he leverages his extensive experience in technical support and solutions management to assist clients effectively. His responsibilities include providing advanced support and guidance on various solutions offered by Notified, ensuring customer satisfaction and efficient problem resolution.
Previous Experience at Intrado
Before joining Notified, Victor worked at Intrado as a Solutions Specialist Tier 2 from 2020 to 2021. During his tenure, he focused on delivering high-quality support and solutions to clients, enhancing their experience with the company's services. His role involved troubleshooting complex issues and collaborating with teams to implement effective solutions.
Career Background at PGi
Victor Saldana has a significant history with PGi, where he held multiple roles from 2012 to 2020. He started as a Tech Support agent, progressed to Assistant Team Lead Tier 1, and eventually became a Tier 2 Team Lead, Senior Product Support. His experience at PGi contributed to his development in customer support and team leadership, allowing him to manage projects and guide team members effectively.
Education and Academic Background
Victor studied at Colorado Technical University, where he earned a Bachelor of Science in Business Administration and Management from 2013 to 2017. His education provided a foundation in business principles and management strategies, which he applies in his professional roles. Additionally, he graduated from United High School in 1991, achieving his diploma.
Military Service and Leadership Experience
Victor Saldana served in the United States Army for ten years, gaining valuable leadership experience and skills in working with diverse cultural groups. His military service included a role as NBC NCO in the Colorado National Guard from 2008 to 2011. This experience helped him develop strong time management and project handling skills, particularly under stressful situations.