Caitlin Conn Picco
About Caitlin Conn Picco
Caitlin Conn Picco is the Head of Strategy & Operations for Global Customer Success & Customer Experience at Notion, where she has worked since 2024. She has held various leadership roles in customer strategy and operations at companies such as HubSpot and Amplitude, and has a background in marketing and public relations.
Current Role at Notion
Caitlin Conn Picco serves as the Head of Strategy & Operations for Global Customer Success & Customer Experience at Notion. She has held this position since 2024, contributing to the company's strategic initiatives in customer engagement and operational efficiency. Her role involves overseeing the development and execution of strategies aimed at enhancing customer satisfaction and retention.
Previous Experience at HubSpot
Caitlin Conn Picco has extensive experience at HubSpot, where she held multiple positions. She was the Senior Manager of Global Support Strategy & Operations from 2018 to 2020 and later served as the Director of Revenue Strategy & Operations from 2020 to 2022. During her tenure, she focused on optimizing support strategies and driving revenue growth through effective operational management.
Experience at Amplitude
At Amplitude, Caitlin held the position of Head of Global Customer Strategy & Operations from 2022 to 2023. In this role, she was responsible for leading customer strategy initiatives and operational processes, contributing to the company's efforts in enhancing customer experience and satisfaction.
Educational Background
Caitlin Conn Picco studied at Brown University, where she earned a Bachelor of Arts degree. Her academic focus included Psychology and Commerce, Organizations, & Entrepreneurship. This educational background has informed her approach to customer strategy and operational management.
Diverse Professional Background
Caitlin has a diverse professional background, having worked in various roles across multiple organizations. She has experience in customer-facing and strategy functions, including positions at Google, Wayfair, and Dear Kate. Her roles have ranged from Digital Content & Commerce Intern to Category Manager, showcasing her adaptability and expertise in different operational contexts.