Daniel Mclaughlin
About Daniel Mclaughlin
Daniel McLaughlin serves as the Head of Scaled Support Operations at Notion, having transitioned from a role at Lemonade where he held various positions over four years. He possesses extensive experience in customer operations and a strong interest in utilizing Generative AI to enhance operational efficiency.
Current Role at Notion
Daniel Mclaughlin serves as the Head of Scaled Support Operations at Notion, a position he has held since 2024. In this role, he is responsible for overseeing support operations, focusing on enhancing customer experience and operational efficiency. His work is based in the New York City Metropolitan Area.
Previous Experience at Lemonade
Prior to his current role, Mclaughlin worked at Lemonade in various capacities. He served as the Director of Operations for Customer Operations from 2023 to 2024. Before that, he was the Senior Manager of Customer Operations from 2022 to 2023 and the Senior Manager of Claims Experience from 2020 to 2022. His tenure at Lemonade began with his role as Claims Experience Manager from 2019 to 2020.
Experience at Concentrix
Mclaughlin's career includes significant experience at Concentrix, where he worked as the Nike US Digital Commerce Chat Team Manager from 2014 to 2015. He also held the position of Corporate Trainer for Nike US Digital Commerce in 2014. His roles involved managing teams and training staff to enhance customer service delivery.
Tenure at Apple
From 2015 to 2019, Mclaughlin worked at Apple as an AppleCare Team Manager. In this role, he managed a team focused on customer support, ensuring high-quality service and operational effectiveness in the Phoenix, Arizona Area.
Education and Expertise
Daniel Mclaughlin studied at Arizona State University, where he earned a Bachelor of Arts in Organizational Leadership. He has developed expertise in leading large-scale projects and managing teams, with a focus on operationalizing Generative AI to enhance customer operations and strategic initiatives.