Emma Auscher
About Emma Auscher
Emma Auscher serves as the Global VP of Customer Experience at Notion, where she has worked since 2021. With extensive experience in the hospitality and tech industries, she has held leadership roles in customer experience across several global brands.
Current Role at Notion
Emma Auscher serves as the Global VP of Customer Experience at Notion, a position she has held since 2021. In this role, she is responsible for overseeing customer experience strategies and initiatives, ensuring that user needs are met effectively. Her leadership in this capacity contributes to the overall growth and satisfaction of Notion's customer base.
Previous Experience at Quintessentially
Prior to her current role, Emma worked at Quintessentially as the Head of Corporate Client Services for the APAC region from 2017 to 2018. During her tenure in Hong Kong, she focused on enhancing client relationships and service delivery, which helped strengthen the company's presence in the Asia-Pacific market.
Career at Lob
Emma Auscher held multiple positions at Lob, where she was the Head of Customer Experience & Growth from 2020 to 2021 and previously served as the Head of Customer Experience from 2019 to 2020. In these roles, she was instrumental in developing customer engagement strategies and improving service delivery within the organization, contributing to Lob's overall success.
Hospitality Industry Background
Emma has extensive experience in the hospitality industry, having worked with luxury brands such as Airelles and Starwood Hotels & Resorts Worldwide. Her roles included Guest Experience Manager and Reservations Sales Manager, where she focused on delivering high-quality guest services. This background provided her with valuable insights into customer service excellence before transitioning to the tech sector.
Education and Language Skills
Emma holds a Bachelor of Business Administration (BBA) with a focus on Management and Marketing in the Hospitality Industry from Ecole d'Hôtellerie et de Tourisme Alexandre Dumas. She also studied Law and European Studies at Université Robert Schuman (Strasbourg III). Emma speaks three languages, which enhances her ability to manage diverse teams and communicate effectively in a global context.