Francois Penel
About Francois Penel
Francois Penel is a Customer Success Lead for APAC at Notion, with extensive experience in customer success and technology. He has worked at notable companies such as Slack and DeNA, and possesses 15 years of international work experience, fluent in both English and Japanese.
Current Role at Notion
Francois Penel serves as the Customer Success Lead for the APAC region at Notion since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring successful adoption of Notion's products among clients in the Asia-Pacific market. His expertise in customer success management is instrumental in driving user engagement and retention.
Previous Experience at Slack
Francois Penel worked at Slack in various capacities from 2018 to 2023. Initially, he held the position of Senior Customer Success Manager for three years, followed by two years as Manager of Customer Success. His tenure at Slack involved developing strategies to improve customer experience and support for users in Tokyo, Japan.
International Work Experience
Francois Penel has 15 years of international work experience, which includes significant roles in Japan. His fluency in English and Japanese facilitates effective communication and collaboration with diverse teams and clients, aiding brands in their expansion into new markets and geographies.
Educational Background
Francois Penel studied at Centrale Lille, where he earned a Master of Science degree in Industrial Engineering from 2001 to 2006. This educational background provided him with a strong foundation in engineering principles and business processes, which he applies in his professional roles.
Career History and Expertise
Francois Penel has held various positions in technology and customer success roles. Prior to his work at Slack, he co-founded Nine Software and worked as an IT Strategist at DeNA. He also served as a Corporate Applications Producer at Dassault Systèmes K.K. and as a Business Systems Analyst at Groupe SEB Japan. His experience includes deploying cloud solutions and managing IT security and identity management.