Kevin Cai
About Kevin Cai
Kevin Cai is a Digital Customer Success Program Manager currently employed at Notion and serves as a coach at the Warriors Basketball Academy. He has a background in customer success and business development, with previous roles at Udemy, Betterworks, and Oracle.
Work at Notion
Kevin Cai currently holds two positions at Notion. He serves as the Digital Customer Success Program Manager since 2024 and has also been a Customer Success Manager since 2022. In these roles, he focuses on enhancing customer engagement and satisfaction through effective program management and support strategies.
Current Role at Golden State Warriors
Since 2024, Kevin Cai has been working as a coach for the Warriors Basketball Academy, part of the Golden State Warriors organization. This role involves coaching and mentoring young athletes in the San Francisco Bay Area, contributing to their development in basketball skills and teamwork.
Previous Experience at Udemy
Kevin served as a Customer Success Manager for the Scaled Enterprise team at Udemy from 2020 to 2022. His responsibilities included managing customer relationships and ensuring successful implementation of Udemy's learning solutions for enterprise clients in the San Francisco Bay Area.
Background in Customer Success
Before joining Udemy, Kevin worked at Betterworks as a Customer Success Manager from 2018 to 2020. He also held a position at Betterworks as an Enterprise Business Development professional from 2016 to 2018. His experience spans various customer success roles, focusing on client satisfaction and retention.
Education and Expertise
Kevin Cai earned a Bachelor of Arts degree in Business Administration and Innovation from the University of Southern California. His educational background provides a strong foundation for his roles in customer success and program management.