Lillie Martin
About Lillie Martin
Lillie Martin is a User Experience Researcher at Notion, where she has worked since 2022 after serving as a Customer Success Manager for three years. She specializes in mixed-methods research in areas such as Growth, User Education, AI, and Calendar features.
Work at Notion
Lillie Martin currently serves as a User Experience Researcher at Notion, a role she has held since 2022. In this position, she conducts original mixed-methods research focusing on areas such as Growth, User Education, AI, and Calendar features. Prior to her current role, she worked at Notion as a Customer Success Manager from 2019 to 2022 and as a Customer Experience professional from 2017 to 2019. As the second UX Researcher hire at Notion, she played a significant role in expanding the research team and enhancing the company's understanding of user needs.
Education and Expertise
Lillie Martin studied at the New Orleans Center for Creative Arts, where she focused on Visual Arts and completed her high school education from 2010 to 2013. She then attended Reed College, earning a Bachelor’s Degree in History from 2013 to 2017. Her educational background provides a foundation for her work in user experience research, where she applies her knowledge of user behavior and design principles.
Background
Before her tenure at Notion, Lillie Martin accumulated valuable experience in customer-facing roles. She worked in Customer Experience from 2017 to 2019, which equipped her with insights into customer needs and preferences. This experience has been instrumental in her current role as a User Experience Researcher, allowing her to leverage over five years of customer knowledge and relationships to enhance and scale research initiatives.
Achievements
Lillie Martin's contributions to Notion include being the second UX Researcher hire, which marked a significant milestone in the growth of the research team. Her focus on conducting mixed-methods research has helped shape the company's approach to user experience, particularly in key areas such as Growth and User Education. Her work continues to influence the development of Notion's features and overall user engagement.