Macha Ito
About Macha Ito
Macha Ito serves as the Customer Experience Lead for the Asia-Pacific region at Notion, where she has worked since 2022. With over a decade of experience in customer support roles at major tech companies, she has a strong background in building customer experience teams.
Work at Notion
Macha Ito serves as the Customer Experience Lead for the Asia-Pacific (APAC) region at Notion, a position she has held since 2022. In this role, she is responsible for establishing and expanding customer experience operations in the region. Macha was the first Customer Experience hire specifically for APAC, indicating her pivotal role in shaping the customer support strategy for Notion in this area.
Previous Experience at SAP Concur
Prior to her role at Notion, Macha Ito worked at SAP Concur for a total of four years in various capacities. She began as a Client Support Analyst Lead from 2015 to 2016, followed by a position as Client Support Analyst from 2013 to 2015. Macha later advanced to the role of Client Support Manager from 2016 to 2018. Her experience at SAP Concur contributed to her expertise in customer support and management.
Experience at Slack
Macha Ito worked at Slack from 2018 to 2022, where she held two significant roles. She started as a Customer Experience Manager and later became the Senior Manager of Customer Experience. During her tenure, she focused on enhancing customer support strategies and building effective teams in Tokyo, Japan, which further developed her skills in customer experience management.
Background in Technical Support at Oracle
Before her roles at SAP Concur and Slack, Macha Ito worked at Oracle as an Associate Technical Support Engineer from 2008 to 2013. This five-year experience in technical support provided her with a strong foundation in customer service within the technology sector, contributing to her overall expertise in customer experience.
Education and Expertise
Macha Ito holds a dual degree in Computer Science and French from the University of Mount Union, where she studied from 2003 to 2007. She earned both a Bachelor of Science and a Bachelor of Arts, reflecting her technical and linguistic capabilities. This educational background supports her extensive experience in customer support roles across major technology companies.