Monica Frias
About Monica Frias
Monica Frias is a Social Media Manager at Notion, where she has developed innovative social media strategies to enhance brand engagement. With a diverse background in customer service and brand marketing, she has previously held roles at companies such as Spotify and Grailed.
Work at Notion
Currently, Monica Frias serves as the Social Media Manager at Notion, a role she has held since 2023. In this position, she has developed and implemented innovative social media strategies that enhance brand engagement and visibility. Prior to this role, she worked as a Social Support Specialist at Notion from 2022 to 2023, where she contributed to customer support initiatives. Her transition from a specialist to a managerial role within the company demonstrates her adaptability and growth.
Previous Experience at Spotify
Monica Frias worked at Spotify as a Social Support Specialist from 2019 to 2021. During her two years in this role, she focused on providing support to users, addressing inquiries, and enhancing the overall customer experience. Her experience at Spotify contributed to her skill set in social media and customer engagement.
Education and Expertise
Monica Frias has a diverse educational background that supports her career in social media management. She studied Digital Marketing at Kwantlen Polytechnic University, earning a certificate in 2015. Additionally, she completed a certificate in Communications Design at Emily Carr University of Art and Design in 2016. In 2020, she obtained a certificate in User Experience Design from General Assembly. Most recently, she pursued Continuing Studies in Building a Brand at California College of the Arts in 2024.
Background in Customer Service and Brand Marketing
Monica Frias has a solid foundation in customer service and brand marketing, which informs her approach to social media management. Her career includes roles such as Client Services Coordinator at MALIN+GOETZ, Customer Support Specialist at Grailed, and Customer Service Representative at Livestock Canada. This diverse background has equipped her with the skills necessary to effectively engage with audiences and manage brand presence online.
Entrepreneurial Experience
Monica Frias founded Moonspoon Ice Cream, where she operated from 2021 to 2023. This entrepreneurial venture allowed her to apply her marketing and customer service skills in a business setting, further enhancing her expertise in brand management and social media strategy. Her experience as a founder contributes to her well-rounded perspective in her current role.