Monica Perez
About Monica Perez
Monica Perez serves as the Head of Customer Success at Notion and has extensive experience in customer success roles across various companies, including Catalyst Software and Signeasy. She holds a Bachelor's Degree from Brown University and a Master's Degree from Georgetown University, and has been recognized as one of the Top 23 Customer Success Leaders to Watch in 2023.
Work at Notion
Monica Perez serves as the Head of Customer Success at Notion, a position she has held since 2020. In this role, she is responsible for overseeing customer success strategies and initiatives, ensuring that clients receive optimal value from Notion's products and services. Her leadership focuses on enhancing customer engagement and satisfaction, contributing to the overall growth of the organization. Notion is known for its collaborative workspace tools, and under her guidance, the customer success team aims to foster strong relationships with users.
Current Role at Catalyst Software
Since 2023, Monica Perez has been working as a Customer Success Coach at Catalyst Software. In this capacity, she provides guidance and support to clients, helping them navigate the software's features and maximize its benefits. Her role emphasizes the importance of customer success in driving product adoption and user satisfaction. Additionally, she participates in the Catalyst Coaching Corner program, which offers aspiring Customer Success Leaders the opportunity for professional development through monthly coaching sessions.
Previous Experience at Signeasy
Monica Perez held multiple roles at Signeasy, including Global Head of Customer Success and Support from 2019 to 2020 and Sr. Customer Success Manager from 2018 to 2019. During her time at Signeasy, she focused on enhancing customer experiences and implementing support strategies to improve client satisfaction. Her work contributed to the company's reputation for strong customer service in the digital signature space.
Educational Background
Monica Perez has a diverse educational background. She earned a Bachelor's Degree from Brown University and a Master's Degree from Georgetown University's School of Foreign Service, specializing in International Business. Additionally, she completed the International Baccalaureate program at North Miami Senior High School. She also studied Political Economy at Pontifícia Universidade Católica do Rio de Janeiro, further broadening her expertise in global economic issues.
Recognition and Achievements
Monica Perez has been recognized as one of the Top 23 Customer Success Leaders to Watch in 2023. This acknowledgment highlights her contributions to the field of customer success and her impact on client relations within the technology sector. Her leadership and strategic insights have positioned her as a notable figure in the industry.