Nirupama Chatterjee
About Nirupama Chatterjee
Nirupama Chatterjee is a Billing Specialist currently working at Notion in Hyderabad, India. She has a diverse background in customer success and quality management, having held various roles at companies such as Poptin, NEXA - Maruti Suzuki India Ltd, and Quizizz.
Current Role at Notion
Nirupama Chatterjee serves as a Billing Specialist at Notion, a role she has held since 2024. Based in Hyderabad, Telangana, India, she works on-site and is responsible for managing billing processes. Her role involves ensuring that workflows are optimized and that service level agreements (SLA) compliance is met. Nirupama utilizes her skills in communication and problem-solving to effectively handle billing inquiries and support the financial operations of the organization.
Previous Experience in Customer Success
Before joining Notion, Nirupama Chatterjee worked in various customer success roles. She served as a Customer Success Manager at Poptin from 2020 to 2022, where she worked remotely for two years. Following this, she was a Customer Success Associate at Quizizz from 2022 to 2023 in Bengaluru, Karnataka, India. In these positions, she developed expertise in managing customer success through multiple channels, including Zendesk tickets and live chat.
Background in Quality Management
Nirupama Chatterjee has experience in quality management, having worked as a Quality Manager at NEXA - Maruti Suzuki India Ltd from 2018 to 2019. This role was based in Raipur, Chhattisgarh, India, and lasted for eight months. Additionally, she held the position of Account Manager at FirstCry.com for six months in 2018, also in Raipur. Her background in these roles contributed to her skills in process improvement and service delivery.
Educational Qualifications
Nirupama Chatterjee holds a Bachelor of Commerce (BCom) degree from Guru Ghasidas University, which she completed from 2013 to 2016. She furthered her education by obtaining a Master of Business Administration (MBA) from Shri Shankaracharya Technical Campus, where she studied Human Resource and Marketing from 2016 to 2019. Her academic background supports her professional expertise in business and customer management.
Skills and Competencies
Nirupama Chatterjee possesses strong skills in client support, data analysis, and service delivery. She is recognized for her excellent communication, time management, and problem-solving abilities. Nirupama actively assists with customer communications and promotes engagement through feedback communities. Her eagerness to learn and take on new challenges contributes to her effectiveness in enhancing skills and supporting organizational growth.