Olivia Chicheportiche
About Olivia Chicheportiche
Olivia Chicheportiche serves as the CX EMEA Lead at Notion, where she has worked since 2022. She has extensive experience in customer experience and marketing, having held various roles at Google and Slack, and holds multiple degrees in business and marketing.
Work at Notion
Currently, Olivia Chicheportiche serves as the CX EMEA Lead at Notion, a position she has held since 2022 in Dublin, County Dublin, Ireland. In this role, she oversees the launch of French Customer Experience, focusing on localized support efforts across the EMEA region. Her responsibilities include enhancing customer engagement and ensuring that the needs of French-speaking users are met effectively.
Previous Experience at Google
Olivia Chicheportiche worked at Google in various roles from 2006 to 2012. She began as a French Support and Market Specialist in the AdSense EMEA team, followed by positions as an SMB Account Manager and SMB Data Specialist. In her final role at Google, she served as the EMEA Publisher Events Lead, where she led in-country events for EMEA SMB publishers, enhancing engagement and support for French-speaking SMB publishers.
Experience at Slack
At Slack, Olivia held multiple positions from 2017 to 2022. She started as a Customer Experience Agent focusing on international support for French-speaking customers. She then advanced to Senior Customer Experience Agent, where she continued to provide high-level support and improve customer experience strategies for the international market.
Education and Expertise
Olivia Chicheportiche has a diverse educational background. She studied at ECE (INSEEC Group), earning a Business Degree in Economics and International Marketing from 2000 to 2004. She also completed a Master of Business & Science at INSEEC, focusing on Marketing, Communication, and Business Strategy from 2004 to 2005. Additionally, she studied Professional Selling Skills, Marketing, and International Business at Capilano University in 2002.
Tennis Coaching Certification
Olivia holds a Tennis Ireland Level 1 Coaching Certification, which she achieved between 2011 and 2012. She offers individual and group tennis lessons in the Dublin area. Furthermore, she served as the Director of Tennis at Lansdowne Lawn Tennis Club, where she provided leadership and coaching to players of various ages and skill levels.