Rhian James
About Rhian James
Rhian James serves as the Head of CRM at Notonthehighstreet.com, where she has worked since 2017. She holds a Master's and Bachelor's degree in Geography from Oxford University and has extensive experience in customer insight and strategy roles across various companies.
Work at notonthehighstreet
Rhian James has served as the Head of CRM at notonthehighstreet.com since 2017. In this role, she focuses on customer relationship management strategies to enhance customer engagement and retention. Her leadership in CRM has contributed to the company's growth and customer satisfaction initiatives. Based in London, Greater London, United Kingdom, she has been instrumental in implementing data-driven approaches to improve customer interactions.
Education and Expertise
Rhian James studied at Oxford University, where she earned both a Bachelor of Arts and a Master of Arts in Geography from 2005 to 2008. Her academic background provides her with a strong foundation in analytical thinking and strategic planning. This education supports her expertise in customer insight and relationship management within the retail sector.
Previous Work Experience
Before joining notonthehighstreet.com, Rhian James held several positions in the retail industry. She worked as Customer Insight and CRM Manager at The Dune Group from 2014 to 2017. Prior to that, she was a Strategy Manager - Online and Customer Insight Manager at Cath Kidston between 2012 and 2014. Her early career included a role as Graduate Commercial Manager at Marks and Spencer and as a Strategy Consultant at Javelin Group, where she gained valuable experience in commercial strategy and customer insights.
Career Progression
Rhian James has demonstrated a steady career progression in the field of customer relationship management and strategic planning. Starting as a Graduate Commercial Manager at Marks and Spencer, she transitioned to various roles that enhanced her expertise in customer insights and online strategy. Her experience at Cath Kidston and The Dune Group further solidified her skills, leading to her current position at notonthehighstreet.com.