Charles Goss
About Charles Goss
Charles Goss is an IT Manager at Novocure Inc. in Portsmouth, NH, with extensive experience in technical support and network engineering.
IT Manager at Novocure Inc.
Charles Goss currently holds the position of IT Manager at Novocure Inc. in Portsmouth, NH. In this role, he manages comprehensive IT functions, including providing level 3 technical support for NovoTAL hardware and software to various teams. He is responsible for developing and creating master images for NovoTAL systems, ensuring they meet FDA, HIPAA, and security standards. Additionally, Charles leads the strategic and technical upgrade programs for all US-based NovoTAL systems and oversees IT-related SOX controls, working closely with auditors to provide necessary evidence. He also serves as the executive producer for global corporate webcasting events.
Experience as Network Engineer at YBP Library Services
From 2006 to 2014, Charles Goss worked as a Network Engineer at YBP Library Services. During his eight-year tenure, he was responsible for maintaining and optimizing network systems, ensuring seamless connectivity and performance across the organization. His role required a high level of technical proficiency and an ability to troubleshoot complex network issues.
Technical Support at North Shore Data Services
Charles Goss served as a Tech Support Specialist – Field Service Technician at North Shore Data Services from 1997 to 2005. For eight years, he provided on-site technical support, diagnosing and repairing hardware and software issues to ensure maximum uptime for clients. His position demanded strong problem-solving skills and a deep understanding of technical systems.
Previous Roles in Technical Support and Field Service
Before joining North Shore Data Services, Charles Goss gained extensive experience as a Tech Support Specialist – Field Service Technician at New England Systems from 1994 to 1997, and as a Field Service Engineer at StorageTek from 1991 to 1994. In these roles, he provided critical field service support and maintained high standards for hardware and software technical solutions.
Collaboration and IT Improvements
In his role at Novocure Inc., Charles Goss regularly collaborates with executives, managers, and team leads to identify and implement improvements in IT processes that enhance business operations. He is responsible for researching, evaluating, and recommending new hardware and software solutions to meet business needs, demonstrating a strong capability in strategic IT planning and execution.