Erin Burke
About Erin Burke
Erin Burke is a Medical Device Support Specialist at Novocure Inc. in the Greater Boston Area, with a background in customer service and administrative roles in the medical field.
Current Role at Novocure Inc.
Erin Burke currently serves as a Medical Device Support Specialist at Novocure Inc. in the Greater Boston Area. In her role, she provides initial education and treatment start for caregivers and patients in their homes or healthcare provider offices. She trains nursing staff in hospitals and nursing facilities on the use of Novocure's products. Erin also monitors clinical patients with bi-monthly home visits during ongoing and upcoming trials.
Previous Experience at Atrium Medical
From 2012 to 2016, Erin Burke worked at Atrium Medical as an International Customer Service Representative in Merrimack, NH. Prior to that, she served as an Administrative Assistant and Receptionist from 2008 to 2012 at Atrium Medical Corporation in Peterborough, NH. These roles provided her with extensive experience in customer service and administrative tasks within the medical field.
Educational Background
Erin Burke holds a Bachelor of Science degree in Athletic Training/Trainer from Keene State College, where she studied from 2008 to 2012. She also attended Pinkerton Academy from 2004 to 2008. Her educational background has provided a strong foundation for her roles in the healthcare and medical device industries.
Internship Experiences
Erin Burke completed internships at both Dartmouth-Hitchcock and Contoocook Valley School District. In 2012, she interned at Dartmouth-Hitchcock in Keene, NH for five months. Prior to that, she interned at Contoocook Valley School District in Peterborough, NH for four months in 2011. These internships offered her valuable hands-on experience early in her career.
Responsibilities in Patient and Healthcare Provider Support
In her current role, Erin Burke uses SAP to enter patient data, questions, updates, or potential complaints after every visit. She assists Territory Managers and Regional Managers during site certifications for clinical and commercial sites. Erin works closely with care coordinators to ensure that patients have all necessary resources and feel comfortable starting therapy. Additionally, she provides monthly reports to healthcare providers and answers questions regarding patient data and compliance.