Anurag Mantri
About Anurag Mantri
Anurag Mantri serves as the Business Head of Services at Nucleus Software, where he has worked since 1994. He specializes in IT strategy and governance, focusing on digital transformation and customer care for cash products.
Current Role at Nucleus Software
Anurag Mantri currently serves as the Business Head - Services at Nucleus Software. In this role, he is responsible for overseeing global customer care specifically for cash products. He leads the company's Services Business and focuses on the strategy for Digital Transformation services. His responsibilities include managing the SEPG & SQA functions, ensuring high-quality service delivery, and enhancing customer engagement.
Previous Experience at Nucleus Software
Anurag Mantri has a long history with Nucleus Software, having started his career there in 1994. He held various positions, including Delivery Head, Services, and General Counsel Corporate Head for Cash Products from 2010 to 2015. He also served as Delivery Manager - Corporate Banking from 2006 to 2009. His roles involved driving multi-million IT engagements and transformation programs across different regions.
Education and Expertise
Anurag Mantri holds a postgraduate degree in Computer Science Applications (PGDCSA) from Banaras Hindu University (BHU). He also earned a Master of Science (M.Sc.) in Statistics from BHU, which he completed from 1988 to 1990, followed by another M.Sc. in Computer Science from 1991 to 1993. His educational background supports his expertise in IT strategy, governance, and establishing Centers of Excellence (CoE).
Contributions to Nucleus Software
Anurag Mantri is a key member of the 'Strategy Council' at Nucleus Software, where he contributes to high-level strategic decisions. He is known for moving engagements up the value chain and fostering leadership within the organization. His focus on domain expertise, business acumen, and customer-centric approaches has been instrumental in the company's growth and service delivery.
Leadership in Technology and Transformation
Anurag Mantri has a proven track record in driving IT transformation programs across multiple geographies. He has led sales for notable products such as FinnOne Neo® and FinnAxia® in South East Asia. His belief in the transformative power of technology guides his approach to enhancing customer experiences and operational efficiencies within the organization.