Cristopher Portilla Córdova
About Cristopher Portilla Córdova
Cristopher Portilla Córdova is a Jr. Guest Experience Agent at numa in Berlin, specializing in German and English communication. He has extensive experience in guest relations, having previously worked at easyJet and the Consulate of Ecuador, and holds a Bachelor of Laws from Universitat Jaume I.
Current Role at Numa
Cristopher Portilla Córdova serves as a Junior Guest Experience Agent at Numa, formerly known as COSI, since 2021. In this role, he operates in a bilingual capacity, providing support in both German and English. His responsibilities include managing guest communications and reservations across various booking platforms for Numa properties in the European market. He plays a key role in complaint management and oversees the overbooking-relocation processes within the guest experience team. His contributions focus on enhancing internal processes to improve overall guest satisfaction.
Previous Experience at easyJet
Prior to joining Numa, Cristopher Portilla Córdova worked at easyJet as a Crew Member from 2016 to 2021 in Berlin, Germany. During his five-year tenure, he gained valuable experience in customer service and guest relations within the airline industry. His role involved direct interaction with passengers, ensuring a positive travel experience, and addressing any concerns that arose during flights.
Background in Foreign Service
Cristopher Portilla Córdova has a background in foreign service, having worked as a Foreign Service Officer at the Consulate of Ecuador in Valencia, Spain, from 2010 to 2015. In this position, he engaged with the public on various matters related to consular services, enhancing his communication skills and understanding of international relations.
Education and Qualifications
Cristopher Portilla Córdova holds a Bachelor of Laws (LLB) degree from Universitat Jaume I, where he studied from 2004 to 2010. He also attended the Goethe Institute, where he developed his language skills. His educational background provides a solid foundation for his roles in customer service and guest experience.
Customer Service Experience
Before his role at easyJet, Cristopher Portilla Córdova worked as a Customer Service Representative at Bankinter in the Valencian Community, Spain, from 2008 to 2010. His responsibilities included managing customer inquiries and ensuring effective communication between clients and the bank. This experience contributed to his skills in customer relations and service management.