Luisina Maria Ravaglia
About Luisina Maria Ravaglia
Luisina Maria Ravaglia serves as the Junior Training Manager for Guest Experience at numa in Berlin, Germany, where she has worked since 2021. She has contributed to the development of training materials and regularly conducts training sessions to enhance guest service quality.
Work at Numa
Luisina Maria Ravaglia has been working at Numa since 2020. She started as a Junior Guest Experience Agent and progressed to the role of Senior Guest Experience Agent within a year. In 2021, she transitioned to her current position as Junior Training Manager Guest Experience. In this role, she focuses on developing onboarding and training materials to enhance guest experiences. She regularly conducts training sessions for various positions within the Guest Experience department, ensuring high-quality service across the organization.
Education and Expertise
Luisina studied at Vatel Spain from 2017 to 2020, where she gained knowledge in hospitality management. Prior to that, she attended Universidad Nacional de las Artes from 2014 to 2016, achieving a Licenciatura in artistic teachings and visual arts. Her educational background supports her expertise in guest experience management and training development.
Background
Luisina has a diverse work history in the hospitality industry. Before joining Numa, she worked at various establishments, including Hotel Eurostars Berlin as a Front Office Receptionist and Reservations Agent in 2019. She also served at The Sebastian - Vail - A Timbers Resort and URSO Hotel & Spa in various server roles. This range of experiences has contributed to her understanding of guest services and operational processes.
Achievements
In her role as Junior Training Manager Guest Experience, Luisina has contributed to the development of training materials, including manuals and presentations. She played a key role in implementing new technology solutions to enhance training scalability. Additionally, she introduced a debriefing strategy post-onboarding to improve employee satisfaction and adaptation to daily operations. Her collaboration with key departments has fostered better communication and alignment on new processes.