Máriam A.
About Máriam A.
Máriam A. is a Jr. Training Manager at numa, where she has facilitated tailored training sessions for Operations and Guest Experience teams since 2023. She has a diverse background in customer service and hospitality, having held various roles in organizations such as Vueling and Eurostars Hotels.
Work at Numa
Máriam A. serves as a Jr. Training Manager at Numa, a position she has held since 2023. In this role, she facilitates both online and in-person training sessions tailored to the specific needs of the Operations and Guest Experience teams. Her responsibilities include developing and updating training manuals using a Learning Management System (LMS) to ensure that training materials remain relevant and accessible. Máriam also collaborates with cross-functional teams to streamline processes and enhance training procedures.
Previous Experience
Prior to her current role at Numa, Máriam worked in various positions within the hospitality and customer service sectors. She was part of the Guest Experience team at Numa from 2021 to 2023, based in Barcelona. Máriam also held the position of Customer Service Shift Manager at Vueling from 2018 to 2020. Her earlier roles included working as a Sales and Customer Service Agent at Vueling, and as a Front Desk Receptionist at Eurostars Hotels in both Barcelona and London. Additionally, she served as a Waiter at Hotel Alimara Barcelona and as a General Manager Assistant at ITB events.
Education and Expertise
Máriam A. holds a Master's degree in Revenue Management and Marketing from EAE Business School, which she completed from 2021 to 2022. She also earned a Bachelor's degree in Tourism, specializing in hotel and restaurant management, from CETT_UB, where she studied from 2012 to 2017. Her educational background provides her with a solid foundation in the principles of hospitality and customer service, which she applies in her current training role.
Training Development and Implementation
In her capacity as Jr. Training Manager, Máriam has implemented evaluation mechanisms to measure the effectiveness of training programs. She focuses on ensuring that training sessions meet the needs of the Operations and Guest Experience teams. By developing comprehensive training manuals and utilizing LMS tools, she enhances the learning experience for team members and supports the overall goals of the organization.
Support for Regional Operations Managers
Máriam A. has supported Regional Operations Managers in establishing new teams and markets. Her experience in training and customer service allows her to contribute effectively to the development of operational strategies and team dynamics within the organization.