Marinella Cavallo
About Marinella Cavallo
Marinella Cavallo is a Guest Experience Agent currently employed at numa in Milano, Italy. She has extensive experience in the tourism sector, having held various roles in customer relations and tour management across several international locations.
Current Role at Numa
Marinella Cavallo has been employed as a Guest Experience Agent at Numa since 2021. In this role, she is responsible for enhancing the overall guest experience, addressing inquiries, and ensuring customer satisfaction. Her position involves direct interaction with guests, allowing her to utilize her extensive background in tourism and customer service.
Previous Experience in Tourism
Before joining Numa, Marinella Cavallo worked in various roles within the tourism sector. She served as a Tour Expert at Costa Crociere S.p.A. from 2011 to 2016, where she gained valuable insights into international travel. Additionally, she held positions as a Guest Relation Representative at Palm Beach Resort & Spa and as an Assistant Tour Manager at Costa Crociere S.p.A., further solidifying her expertise in guest relations and tour management.
Education and Academic Background
Marinella Cavallo studied at Università del Salento, where she completed her Laurea triennale in Lingue e letterature euro-mediterranee from 2005 to 2008. She continued her education at the same institution, achieving a Laurea specialistica in lingue e letterature euroamericane from 2008 to 2010. This academic background provided her with a strong foundation in languages and literature, complementing her career in the tourism industry.
Skills and Expertise in Customer Care
Throughout her career, Marinella Cavallo has developed strong organizational skills and a keen ability to attend to customer needs. Her experience in managing group activities and ensuring satisfaction in multicultural environments has equipped her with the tools necessary to excel in customer care roles. This expertise is evident in her interactions with both Italian and foreign guests.
Career Progression in the Tourism Sector
Marinella Cavallo's career in the tourism sector has seen her take on various roles that highlight her adaptability and growth. After her initial role as a Tour Expert, she transitioned to positions such as Tour Agent at Trumpy Tours srl and Customer Care Specialist at Tiempo Nord Spa. Each role contributed to her comprehensive understanding of the industry and enhanced her ability to provide exceptional guest experiences.