Deborah Corless
About Deborah Corless
Deborah Corless serves as the Director of Customer Experience at Numan, where she has worked since 2022. She holds an MBA in Business Strategy from Victoria University of Wellington and has extensive experience in customer experience roles across various companies, including Zapp and O2 UK.
Current Role at Numan
Deborah Corless serves as the Director of Customer Experience at Numan, a position she has held since 2022. In this role, she has implemented a values-based approach to service, which has improved both customer and employee experiences. She collaborates with Product and Clinical teams to address and resolve customer pain points effectively. Under her leadership, Numan has achieved a 90% customer satisfaction score (CSAT) while also generating revenue through retention conversations. Additionally, she has developed a scalable support experience tailored for patients, facilitating MVP launches in new categories.
Professional Background
Deborah Corless has extensive experience in customer experience management across various organizations. Prior to her current role at Numan, she worked as the VP of Customer Experience at Zapp from 2021 to 2022. Her previous positions include Director of Customer Management at Three from 2008 to 2010, Chief Customer Officer at Joyall from 2020 to 2021, and Head of Customer Experience Strategy at O2 UK from 2012 to 2013. She also held roles at Travelport, ITV Digital, and Telecom New Zealand, showcasing a diverse career in customer experience leadership.
Education and Expertise
Deborah Corless studied at Victoria University of Wellington, where she focused on Business Strategy and earned her MBA from 1996 to 1999. Her educational background provides a strong foundation for her expertise in customer experience and management. This academic achievement complements her extensive professional experience, allowing her to implement effective strategies in her roles.
Achievements in Customer Experience
Throughout her career, Deborah Corless has made significant contributions to customer experience initiatives. At Numan, she has successfully implemented a values-based approach to service, leading to enhanced customer satisfaction. Her collaboration with various teams has effectively resolved customer pain points. Additionally, her efforts in developing a scalable support experience have facilitated the launch of new product categories, demonstrating her ability to drive customer-centric strategies.